Shipping & Returns

 

Shipping Information

BE THE GOOD  WORKS WITH UPS TO DELIVER ALL DOMESTIC ORDERS WITHIN THE 48 CONTIGUOUS STATES. UPS GROUND SERVICE SHOULD DELIVER 3-5 BUSINESS DAYS (MONDAY-FRIDAY) FROM THE DATE OF DISPATCH. WE ALSO PROVIDE 3 DAY UPS SERVICE. IF OVERNIGHT SHIPPING IS REQUIRED PLEASE CONTACT US DIRECTLY AT ORDERS@SHOPBETHEGOOD.COM

Ground — FREE
2nd Day — $30 FLAT RATE
Overnight – PLEASE CONTACT OUR TEAM FOR INFORMATION AT SALES@SHOPBETHEGOOD.COM

Order Processing

WE WILL DISPATCH ORDERS WITHIN 3 to 7 BUSINESS DAYS FROM THE DATE THAT WE RECEIVE YOUR ORDER AND CREDIT VERIFICATION HAS BEEN CONFIRMED. ORDERS PLACED ON FRIDAY AFTER 1:00 PM EST WILL BEGIN PROCESSING THE FOLLOWING MONDAY. TRANSIT TIMES DO NOT INCLUDE SATURDAY, SUNDAY OR HOLIDAYS.

Shipping Restrictions

BE THE GOOD DOES NOT OFFER WEEKEND DELIVERY. WE CANNOT ACCEPT MILITARY APO/FPO ADDRESSES OR PO BOXES FOR DELIVERY. SOME ITEMS MAY BE RESTRICTED FOR SHIPMENT TO CALIFORNIA.

Returns & Exchanges

WE WILL ACCEPT MERCHANDISE RETURNED IN THE ORIGINAL CONDITION, CLEAN AND UNDAMAGED AND IN ITS ORIGINAL PACKAGING.  

SALE GOODS ARE FINAL SALE.

ITEM(S) RETURNED WITHOUT AN RA# AND/OR WITHOUT THE COMPLETED RETURN/EXCHANGE CLAIM FORM CANNOT BE ACCEPTED AND WILL BE RETURNED TO YOU AT YOUR EXPENSE. WE CANNOT MAKE ANY EXCEPTIONS AND ANY REQUESTS FALLING OUTSIDE OF THE 7/7 DAY TIME FRAME OUTLINED BELOW WILL NOT BE ACCEPTED.

HOW TO COMPLETE YOUR RETURN OR EXCHANGE

1. EMAIL SALES@SHOPBETHEGOOD.COM TO OBTAIN AN RA NUMBER AND RETURN FORM WITHIN 7 DAYS OF YOUR ORDER DELIVERY.  DOWNLOAD AND COMPLETE THE RETURN/EXCHANGE FORM.  INCLUDE THIS COMPLETED FORM IN YOUR RETURN PACKAGE.

2. ITEMS MUST BE PACKAGED AND POSTMARKED WITHIN 7 DAYS FROM THE DATE THE RA# WAS ISSUED. WE  DO NOT COVER RETURN SHIPPING COSTS. 

3. IF YOU CHOOSE TO USE ANOTHER COURIER, PLEASE MAKE SURE TO USE A COURIER SERVICE WITH TRACKING CAPABILITY.  WE ADVISE INSURING YOUR PARCEL.  SHIP YOUR RETURN TO THE FOLLOWING :

ADDRESS:

BE THE GOOD

722 SW Westwood Drive

Portland, Oregon, 97239

4. FILL IN THE CORRESPONDING RA NUMBER NEXT TO THE ITEM BEING RETURNED. ENCLOSE THIS FORM WITH YOUR RETURN(S) AND ALSO WRITE THE RA NUMBER(S) ON THE OUTSIDE OF THE PACKAGE.

5. FOR EXCHANGE REQUESTS, YOUR EXCHANGE WILL BE SHIPPED UPON AVAILABILITY. WE WILL EMAIL THE REPLACEMENT ITEMS' TRACKING NUMBER UPON DISPATCH. [AN ADDITIONAL SHIPPING FEE WILL BE CHARGED TO THE CREDIT CARD THAT WAS USED FOR YOUR ORIGINAL PURCHASE.]

6. UPON ACCEPTANCE OF THE MERCHANDISE FOR RETURN, WE WILL PROCESS YOUR REFUND WITHIN SEVEN BUSINESS DAYS, AT WHICH TIME YOU WILL BE NOTIFIED BY EMAIL. PLEASE CONTACT YOUR CREDIT CARD ISSUER TO CONFIRM WHEN YOUR REFUND WILL BE ISSUED BACK TO YOUR CREDIT CARD. WE RESERVE THE RIGHT TO REJECT ANY RETURN/EXCHANGE THAT DOES NOT COMPLY WITH THE CONDITIONS STATED ABOVE. IF YOU HAVE ANY QUESTIONS OR CONCERNS REGARDING THE RETURN/EXCHANGE PROCESS, PLEASE CONTACT CUSTOMER SERVICE AT SALES@SHOPBETHEGOOD.COM.  WE ARE AVAILABLE MONDAY - FRIDAY FROM 9:00 AM TO 4:00 PM PST.

7. WE ARE UNABLE TO REFUND ANY IMPORT TAX/DUTY THAT YOUR ORDER MAY HAVE INCURRED FOR RETURNED ITEMS. PLEASE BE ADVISED THAT ANY EXCHANGES MAY REQUIRE ADDITIONAL TAX/DUTY FOR IMPORT TO DELIVERY DESTINATIONS OUTSIDE THE US.

ALL SALE PURCHASES ARE FINAL SALE - RETURNS OR EXCHANGE REQUESTS ON SALE MERCHANDISE WILL NOT BE ACCEPTED.

8. INTERNATIONAL ORDERS-THE ABOVE RETURN POLICY ALSO APPLIES TO INTERNATIONAL ORDERS; HOWEVER, IN THE CASE OF INTERNATIONAL ORDERS, RETURN SHIPPING FEES ARE THE RESPONSIBILITY OF THE CUSTOMER.

SHIPMENTS ARE INSURED FOR THE VALUE OF THE MERCHANDISE AND REQUIRE A SIGNATURE, AT WHICH POINT RESPONSIBILITY FOR THE PURCHASED GOODS IS PASSED ON TO YOU.

ORDER PROCESSING

WE WILL DISPATCH ORDERS WITHIN 3 BUSINESS DAYS FROM THE DATE THAT WE RECEIVE YOUR ORDER AND CREDIT VERIFICATION HAS BEEN CONFIRMED. ORDERS PLACED ON FRIDAY AFTER 1:00 PM EST WILL BEGIN PROCESSING THE FOLLOWING MONDAY. TRANSIT TIMES DO NOT INCLUDE SATURDAY, SUNDAY OR HOLIDAYS.

SHIPPING RESTRICTIONS

BE THE GOOD DOES NOT OFFER WEEKEND DELIVERY. WE CANNOT ACCEPT MILITARY APO/FPO ADDRESSES OR PO BOXES FOR DELIVERY. SOME ITEMS MAY BE RESTRICTED FOR SHIPMENT TO CALIFORNIA.

BE THE GOOD ADDRESS

Be The Good
722 SW Westwood Drive
Portland, Oregon 97239

MISCELLANEOUS

THIS SITE IS CONTROLLED AND OPERATED BY BGC RETAIL CONSULTANTS AND  RESERVES THE RIGHT TO MAKE CHANGES TO THE INFORMATION ON THIS SITE AND THE SERVICES DESCRIBED THEREIN, AT ANYTIME WITHOUT NOTICE.

OUR TRADE MARKS INCLUDE (AMONGST OTHERS) BARB GRAM, BGC RETAIL CONSULTANTS AND BE THE GOOD AND LOGOS. THESE TRADEMARKS MAY BE USED OR REGISTERED IN MORE THAN ONE COUNTRY AND YOUR USE OF THIS WEB SITE DOES NOT GRANT YOU ANY RIGHTS TO USE OUR TRADE MARKS.  

YOUR CONSENT

BY VISITING BARB GRAM, BGC RETAIL CONSULTANTS AND BE THE GOOD, YOU ARE ACCEPTING AND CONSENTING TO THESE PRACTICES AND CONDITIONS.